Zendesk vs Intercom
Complete comparison between Zendesk and Intercom. Discover features, pricing, pros and cons to choose the best tool for your needs.
Snelle vergelijking
Zendesk
(4.4)
100K+ gebruikers
Vanaf$19/agent/month
PrijsmodelPer agent
Geen gratis plan
Italiaanse ondersteuningGoed
Belangrijkste functies
- Ticketing
- Live chat
- Knowledge base
- AI agents
- Analytics
- Integrations
Sterke punten
- +Industry leader
- +Comprehensive features
- +Great integrations
- +Scalable
- +AI capabilities
Zwakke punten
- -Expensive
- -Complex setup
- -Learning curve
- -Support can be slow
Het beste voor
Mid to large businesses needing enterprise-grade customer support
Opgericht 2007San Francisco, USA
Best Value
Intercom
(4.5)
25K+ gebruikers
Vanaf$39/seat/month
PrijsmodelPer seat
Geen gratis plan
Italiaanse ondersteuningGoed
Belangrijkste functies
- Messenger
- Fin AI Agent
- Help center
- Ticketing
- Product tours
- Outbound messaging
Sterke punten
- +Modern interface
- +Great AI chatbot
- +Product engagement
- +Good UX
- +Strong automation
Zwakke punten
- -Very expensive
- -Complex pricing
- -Can overwhelm users
- -Steep learning curve
Het beste voor
SaaS companies wanting modern, conversational customer engagement
Opgericht 2011San Francisco, USA
Functievergelijking
| Feature | Zendesk | Intercom |
|---|---|---|
| Beoordeling | (4.4) | (4.5) |
| Vanaf | $19/agent/month | $39/seat/month |
| Gratis plan beschikbaar | ||
| Italiaanse ondersteuning | Good | Good |
| Gebruikers | 100K+ | 25K+ |
Ons oordeel
Kies Zendesk als...
- Industry leader
- Comprehensive features
- Great integrations
- Scalable
Kies Intercom als...
- Modern interface
- Great AI chatbot
- Product engagement
- Good UX
Veelgestelde vragen
What is the main difference between Zendesk and Intercom?
Zendesk is ideal for Mid to large businesses needing enterprise-grade customer support, while Intercom is better for SaaS companies wanting modern, conversational customer engagement.
Which is cheaper, Zendesk or Intercom?
Zendesk starts at $19/agent/month, while Intercom starts at $39/seat/month.
Which has better Italian support?
Zendesk has "Good" Italian support, while Intercom has "Good" support.
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