What is the difference between Intercom and Freshdesk?

Intercom is best for SaaS companies wanting modern, conversational customer engagement, while Freshdesk is best for Small to mid-size businesses wanting affordable, feature-rich support. Intercom starts at $39/seat/month and Freshdesk starts at $15/agent/month.

Is Intercom or Freshdesk better for small businesses?

For small businesses, the better choice depends on your specific needs. Intercom excels at: Modern interface, Great AI chatbot. Freshdesk excels at: Good free plan, Easy to use.

Intercom vs Freshdesk

Q: Which is cheaper, Intercom or Freshdesk?

Intercom pricing starts at $39/seat/month (Per seat), while Freshdesk starts at $15/agent/month (Per agent). Freshdesk offers a free plan.

Complete comparison between Intercom and Freshdesk. Discover features, pricing, pros and cons to choose the best tool for your needs.

Snelle vergelijking

Intercom

(4.5)

25K+ gebruikers

Vanaf$39/seat/month

PrijsmodelPer seat

Geen gratis plan

Italiaanse ondersteuningGoed

Belangrijkste functies

Messenger
Fin AI Agent
Help center
Ticketing
Product tours
Outbound messaging

Sterke punten

+Modern interface
+Great AI chatbot
+Product engagement
+Good UX
+Strong automation

Zwakke punten

-Very expensive
-Complex pricing
-Can overwhelm users
-Steep learning curve

Het beste voor

SaaS companies wanting modern, conversational customer engagement

Bezoek website

Opgericht 2011San Francisco, USA

Best Value

Freshdesk

(4.5)

60K+ gebruikers

Vanaf$15/agent/month

PrijsmodelPer agent

Gratis plan beschikbaar

Italiaanse ondersteuningGoed

Belangrijkste functies

Ticketing
Live chat
Freddy AI
Knowledge base
Automation
Omnichannel

Sterke punten

+Good free plan
+Easy to use
+AI features included
+Affordable
+Good value

Zwakke punten

-Limited customization
-Basic reporting on free
-Some features need upgrades
-Interface dated

Het beste voor

Small to mid-size businesses wanting affordable, feature-rich support

Bezoek website

Opgericht 2010San Mateo, USA

Functievergelijking

Feature	Intercom	Freshdesk
Beoordeling	(4.5)	(4.5)
Vanaf	$39/seat/month	$15/agent/month
Gratis plan beschikbaar
Italiaanse ondersteuning	Good	Good
Gebruikers	25K+	60K+

Ons oordeel

Kies Intercom als...

Modern interface
Great AI chatbot
Product engagement
Good UX

Kies Freshdesk als...

Good free plan
Easy to use
AI features included
Affordable

Veelgestelde vragen

What is the main difference between Intercom and Freshdesk?

Intercom is ideal for SaaS companies wanting modern, conversational customer engagement, while Freshdesk is better for Small to mid-size businesses wanting affordable, feature-rich support.

Which is cheaper, Intercom or Freshdesk?

Intercom starts at $39/seat/month, while Freshdesk starts at $15/agent/month. Freshdesk offers a free plan.

Which has better Italian support?

Intercom has "Good" Italian support, while Freshdesk has "Good" support.

Need help choosing?

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