Zendesk vs Freshdesk
Complete comparison between Zendesk and Freshdesk. Discover features, pricing, pros and cons to choose the best tool for your needs.
Quick Comparison
Zendesk
(4.4)
100K+ users
Starting at$19/agent/month
Pricing modelPer agent
No free plan
Italian SupportGood
Key Features
- Ticketing
- Live chat
- Knowledge base
- AI agents
- Analytics
- Integrations
Strengths
- +Industry leader
- +Comprehensive features
- +Great integrations
- +Scalable
- +AI capabilities
Weaknesses
- -Expensive
- -Complex setup
- -Learning curve
- -Support can be slow
Best For
Mid to large businesses needing enterprise-grade customer support
Founded 2007San Francisco, USA
Best Value
Freshdesk
(4.5)
60K+ users
Starting at$15/agent/month
Pricing modelPer agent
Free plan available
Italian SupportGood
Key Features
- Ticketing
- Live chat
- Freddy AI
- Knowledge base
- Automation
- Omnichannel
Strengths
- +Good free plan
- +Easy to use
- +AI features included
- +Affordable
- +Good value
Weaknesses
- -Limited customization
- -Basic reporting on free
- -Some features need upgrades
- -Interface dated
Best For
Small to mid-size businesses wanting affordable, feature-rich support
Founded 2010San Mateo, USA
Feature Comparison
| Feature | Zendesk | Freshdesk |
|---|---|---|
| Rating | (4.4) | (4.5) |
| Starting at | $19/agent/month | $15/agent/month |
| Free plan available | ||
| Italian Support | Good | Good |
| Users | 100K+ | 60K+ |
Our Verdict
Choose Zendesk if...
- Industry leader
- Comprehensive features
- Great integrations
- Scalable
Choose Freshdesk if...
- Good free plan
- Easy to use
- AI features included
- Affordable
Frequently Asked Questions
What is the main difference between Zendesk and Freshdesk?
Zendesk is ideal for Mid to large businesses needing enterprise-grade customer support, while Freshdesk is better for Small to mid-size businesses wanting affordable, feature-rich support.
Which is cheaper, Zendesk or Freshdesk?
Zendesk starts at $19/agent/month, while Freshdesk starts at $15/agent/month. Freshdesk offers a free plan.
Which has better Italian support?
Zendesk has "Good" Italian support, while Freshdesk has "Good" support.
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