What is the difference between Intercom and Freshdesk?

Intercom is best for SaaS companies wanting modern, conversational customer engagement, while Freshdesk is best for Small to mid-size businesses wanting affordable, feature-rich support. Intercom starts at $39/seat/month and Freshdesk starts at $15/agent/month.

Is Intercom or Freshdesk better for small businesses?

For small businesses, the better choice depends on your specific needs. Intercom excels at: Modern interface, Great AI chatbot. Freshdesk excels at: Good free plan, Easy to use.

Intercom vs Freshdesk

Q: Which is cheaper, Intercom or Freshdesk?

Intercom pricing starts at $39/seat/month (Per seat), while Freshdesk starts at $15/agent/month (Per agent). Freshdesk offers a free plan.

Complete comparison between Intercom and Freshdesk. Discover features, pricing, pros and cons to choose the best tool for your needs.

Quick Comparison

Intercom

(4.5)

25K+ users

Starting at$39/seat/month

Pricing modelPer seat

No free plan

Italian SupportGood

Key Features

Messenger
Fin AI Agent
Help center
Ticketing
Product tours
Outbound messaging

Strengths

+Modern interface
+Great AI chatbot
+Product engagement
+Good UX
+Strong automation

Weaknesses

-Very expensive
-Complex pricing
-Can overwhelm users
-Steep learning curve

Best For

SaaS companies wanting modern, conversational customer engagement

Visit Website

Founded 2011San Francisco, USA

Best Value

Freshdesk

(4.5)

60K+ users

Starting at$15/agent/month

Pricing modelPer agent

Free plan available

Italian SupportGood

Key Features

Ticketing
Live chat
Freddy AI
Knowledge base
Automation
Omnichannel

Strengths

+Good free plan
+Easy to use
+AI features included
+Affordable
+Good value

Weaknesses

-Limited customization
-Basic reporting on free
-Some features need upgrades
-Interface dated

Best For

Small to mid-size businesses wanting affordable, feature-rich support

Visit Website

Founded 2010San Mateo, USA

Feature Comparison

Feature	Intercom	Freshdesk
Rating	(4.5)	(4.5)
Starting at	$39/seat/month	$15/agent/month
Free plan available
Italian Support	Good	Good
Users	25K+	60K+

Our Verdict

Choose Intercom if...

Modern interface
Great AI chatbot
Product engagement
Good UX

Choose Freshdesk if...

Good free plan
Easy to use
AI features included
Affordable

Frequently Asked Questions

What is the main difference between Intercom and Freshdesk?

Intercom is ideal for SaaS companies wanting modern, conversational customer engagement, while Freshdesk is better for Small to mid-size businesses wanting affordable, feature-rich support.

Which is cheaper, Intercom or Freshdesk?

Intercom starts at $39/seat/month, while Freshdesk starts at $15/agent/month. Freshdesk offers a free plan.

Which has better Italian support?

Intercom has "Good" Italian support, while Freshdesk has "Good" support.

Need help choosing?

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