Zendesk vs Freshdesk
Complete comparison between Zendesk and Freshdesk. Discover features, pricing, pros and cons to choose the best tool for your needs.
Schnellvergleich
Zendesk
(4.4)
100K+ benutzer
Ab$19/agent/month
PreismodellPer agent
Kein kostenloser Plan
Italienische UnterstützungGut
Hauptfunktionen
- Ticketing
- Live chat
- Knowledge base
- AI agents
- Analytics
- Integrations
Stärken
- +Industry leader
- +Comprehensive features
- +Great integrations
- +Scalable
- +AI capabilities
Schwächen
- -Expensive
- -Complex setup
- -Learning curve
- -Support can be slow
Am besten für
Mid to large businesses needing enterprise-grade customer support
Gegründet 2007San Francisco, USA
Best Value
Freshdesk
(4.5)
60K+ benutzer
Ab$15/agent/month
PreismodellPer agent
Kostenloser Plan verfügbar
Italienische UnterstützungGut
Hauptfunktionen
- Ticketing
- Live chat
- Freddy AI
- Knowledge base
- Automation
- Omnichannel
Stärken
- +Good free plan
- +Easy to use
- +AI features included
- +Affordable
- +Good value
Schwächen
- -Limited customization
- -Basic reporting on free
- -Some features need upgrades
- -Interface dated
Am besten für
Small to mid-size businesses wanting affordable, feature-rich support
Gegründet 2010San Mateo, USA
Funktionsvergleich
| Feature | Zendesk | Freshdesk |
|---|---|---|
| Bewertung | (4.4) | (4.5) |
| Ab | $19/agent/month | $15/agent/month |
| Kostenloser Plan verfügbar | ||
| Italienische Unterstützung | Good | Good |
| Benutzer | 100K+ | 60K+ |
Unser Urteil
Wählen Sie Zendesk wenn...
- Industry leader
- Comprehensive features
- Great integrations
- Scalable
Wählen Sie Freshdesk wenn...
- Good free plan
- Easy to use
- AI features included
- Affordable
Häufig gestellte Fragen
What is the main difference between Zendesk and Freshdesk?
Zendesk is ideal for Mid to large businesses needing enterprise-grade customer support, while Freshdesk is better for Small to mid-size businesses wanting affordable, feature-rich support.
Which is cheaper, Zendesk or Freshdesk?
Zendesk starts at $19/agent/month, while Freshdesk starts at $15/agent/month. Freshdesk offers a free plan.
Which has better Italian support?
Zendesk has "Good" Italian support, while Freshdesk has "Good" support.
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