What is the difference between Intercom and Freshdesk?

Intercom is best for SaaS companies wanting modern, conversational customer engagement, while Freshdesk is best for Small to mid-size businesses wanting affordable, feature-rich support. Intercom starts at $39/seat/month and Freshdesk starts at $15/agent/month.

Is Intercom or Freshdesk better for small businesses?

For small businesses, the better choice depends on your specific needs. Intercom excels at: Modern interface, Great AI chatbot. Freshdesk excels at: Good free plan, Easy to use.

Intercom vs Freshdesk

Q: Which is cheaper, Intercom or Freshdesk?

Intercom pricing starts at $39/seat/month (Per seat), while Freshdesk starts at $15/agent/month (Per agent). Freshdesk offers a free plan.

Complete comparison between Intercom and Freshdesk. Discover features, pricing, pros and cons to choose the best tool for your needs.

Schnellvergleich

Intercom

(4.5)

25K+ benutzer

Ab$39/seat/month

PreismodellPer seat

Kein kostenloser Plan

Italienische UnterstützungGut

Hauptfunktionen

Messenger
Fin AI Agent
Help center
Ticketing
Product tours
Outbound messaging

Stärken

+Modern interface
+Great AI chatbot
+Product engagement
+Good UX
+Strong automation

Schwächen

-Very expensive
-Complex pricing
-Can overwhelm users
-Steep learning curve

Am besten für

SaaS companies wanting modern, conversational customer engagement

Website besuchen

Gegründet 2011San Francisco, USA

Best Value

Freshdesk

(4.5)

60K+ benutzer

Ab$15/agent/month

PreismodellPer agent

Kostenloser Plan verfügbar

Italienische UnterstützungGut

Hauptfunktionen

Ticketing
Live chat
Freddy AI
Knowledge base
Automation
Omnichannel

Stärken

+Good free plan
+Easy to use
+AI features included
+Affordable
+Good value

Schwächen

-Limited customization
-Basic reporting on free
-Some features need upgrades
-Interface dated

Am besten für

Small to mid-size businesses wanting affordable, feature-rich support

Website besuchen

Gegründet 2010San Mateo, USA

Funktionsvergleich

Feature	Intercom	Freshdesk
Bewertung	(4.5)	(4.5)
Ab	$39/seat/month	$15/agent/month
Kostenloser Plan verfügbar
Italienische Unterstützung	Good	Good
Benutzer	25K+	60K+

Unser Urteil

Wählen Sie Intercom wenn...

Modern interface
Great AI chatbot
Product engagement
Good UX

Wählen Sie Freshdesk wenn...

Good free plan
Easy to use
AI features included
Affordable

Häufig gestellte Fragen

What is the main difference between Intercom and Freshdesk?

Intercom is ideal for SaaS companies wanting modern, conversational customer engagement, while Freshdesk is better for Small to mid-size businesses wanting affordable, feature-rich support.

Which is cheaper, Intercom or Freshdesk?

Intercom starts at $39/seat/month, while Freshdesk starts at $15/agent/month. Freshdesk offers a free plan.

Which has better Italian support?

Intercom has "Good" Italian support, while Freshdesk has "Good" support.

Need help choosing?

Our experts can help you find the perfect solution for your needs.

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